What does “Processing” mean?
“Awaiting Fulfillment” means that we have your order in our queue to be pulled/printed and shipped. Once we ship your order shipped out, the status will be changed to “Shipped” and we will send you a shipping confirmation email with a tracking number so you can track your order on the USPS website.
How long do orders take to ship?
If we have the item(s) readily available, we are usually able to get orders out within 14 business days. If we need to print the item, it could take an additional day and if there are multiple items that need to be printed.
If you’re ever curious about the status of a shipped order, you can contact us at
email@example.com. Once an order leaves our warehouse, the only way we have to track where an order goes is through the UPS tracking number, so they would probably be able to tell you more.
I ordered something but want to return it for an exchange/refund. What do I do?
We understand if you’re not 100% satisfied with the print(s) and have tried to make our returns process as easy and painless as possible.
You have two weeks after receiving your purchase to return/exchange it for a full refund. Please provide a description of the requested action within the return shipment.
Please return purchased items to:
Tenth Sanctum Tattoo
1010 South 10th Street
Omaha, NE 68108
It usually takes about 2-3 business days to process a return, please allow 14 business days for exchange/refunds.
In case of holidays, please allow extra time for processing.
What’s the fastest way to reach someone if I have questions about my order?
The fastest way would be to email us at firstname.lastname@example.org.
What is the best way to keep up-to-date on what’s happening?
The best way to keep track of new prints or new art would be to follow Dave Koenig on Instagram or visit the website for sales available.